Shipping policy

SHIPPING POLICY

Last updated: November 2, 2026

Rosa Sheen ships the Rosa Sheen LED face & neck mask to customers in the United States. This policy explains how and when your order ships.

WHERE WE SHIP

We currently ship to addresses in the United States only. We do not ship internationally at this time.

SHIPPING COST

Standard shipping within the United States is free on qualifying orders (orders of $70 or more, which includes every order of our mask). Only standard shipping is offered. The shipping cost, if any, is always shown at checkout before you pay.

PROCESSING TIME

Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day.

DELIVERY TIME

Total delivery time, including processing, is typically 9–16 days from the date you place your order. Delivery times are estimates and can be affected by carrier delays, weather, holidays and other events outside our control.

WHERE YOUR ORDER SHIPS FROM

Your order is packed and shipped by our fulfillment partner from a warehouse that may be located outside the United States. Orders to US addresses are normally shipped without any customs charges to you at this order value. If any import fee or duty were ever applied, we would let you know. Please contact us before you pay anything to a carrier.

TRACKING

When your order ships, we will email you a tracking number and a tracking link at the email address you used at checkout. Tracking can take a few days to show updates after it is first issued. If you do not see an email, please check your spam folder.

WRONG OR INCOMPLETE ADDRESS

Please check your shipping address carefully before you place your order. If you need to change your address, email us at ckimjinbusiness@gmail.com as soon as possible. We can change it only if your order has not yet shipped. We are not responsible for orders delivered to an incorrect address that was entered at checkout.

DELAYED OR LOST PACKAGES

If your order has not arrived within 16 days of the order date, email us at ckimjinbusiness@gmail.com with your order number and we will look into it with the carrier and our fulfillment partner. If your package is confirmed lost, we will send a replacement or refund you.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, email us at ckimjinbusiness@gmail.com within 30 days of delivery with clear photos of the item and packaging. We will replace the item or refund you. See our Refund policy for full details on returns, which are accepted within 30 days of delivery.

Questions about your order or shipping? Email us at ckimjinbusiness@gmail.com.